Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our website or request an estimate:

• Contact information you provide through our request forms or quote widgets: first name, last name, phone number, email address, city/property address, service required, and details about your restoration needs.
• Usage data automatically collected when you visit our site, including IP address, browser type, pages viewed, referring URLs, and time spent on pages (via cookies and analytics tools).
• Direct communications you send us via email, text message, or phone calls to our emergency hotline.

2. How We Use Your Information

We use the information we collect strictly to deliver fast, reliable emergency services and support:

• Respond to your emergency water damage, mold, or sewage restoration inquiries and dispatch technicians to your property.
• Send project-related communications, appointment confirmations, and insurance billing updates.
• Improve our website, user experience, and customer service efficiency.
• Comply with applicable legal obligations and safety regulations.

🔒 We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

3.Cookies & Tracking Technologies

Our website may use cookies and similar technologies to analyze traffic and ensure security:

• Essential cookies & Security: Required for proper website functionality and anti-spam verification (such as Cloudflare Turnstile).
• Analytics cookies: Help us measure how visitors interact with our site so we can optimize performance (e.g., Google Analytics).

You can disable non-essential cookies via your browser settings at any time. Note that disabling cookies may affect certain interactive form features.

4. Data Retention

We retain your contact information only for as long as necessary to fulfill the service requests and insurance documentation for which it was collected, or as required by law. You may request deletion of your information at any time by contacting us at [email protected].

5. Third-Party Services

We may utilize trusted third-party providers with their own privacy policies to maintain our operations:

• Cloudflare Turnstile (spam prevention and bot security)
• Google Analytics (website traffic analysis)
• Google Maps & Navigation APIs (location routing for emergency response)

6. Security Measures

We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, loss, or alteration. While no internet transmission is completely immune to risks, we continuously maintain security protocols to protect all submitted data.

7. Your Privacy Rights

Depending on your jurisdiction, you have rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal records
• Opt-out of any non-essential communications

To exercise these rights, please email us at [email protected] or call us at 408-202-9356.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be posted on this page with a revised “Last Updated” date.